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Kosárba rak
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ITIL v3 Planning, Protection and Optimization |
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Csoport:
ITIL Expert tanfolyamok
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Kód:
HF430S
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Tanfolyam neve:
ITIL v3 Planning, Protection and Optimization
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Időtartama:
5 nap
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Netto ár Ft/fő (+ÁFA):
398000
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Vizsgakód:
HF430M
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Leírás:
This 5 day course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services. The core processes of Capacity, Availability, Information Security, IT Service Continuity and Demand Management are discussed in detail. Implementation and technology considerations along with the risks and challenges and the factors for success are presented.
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Cél:
Upon successful completion of this course participants will understand:
The importance of the concept of Service Management as a Practice
The activities, methods and functions used in each ITIL® Planning, Protection & Optimization process as well as the process roles and responsibilities
Capacity and Availability Management as a capability to realize successful service design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information Security Management as part of the overall Corporate Governance framework
Technology and Implementation Considerations, as well as the Challenges, Critical Success Factors and Risks surrounding ITIL® Planning, Protection & Optimization
Participants will also gain the knowledge necessary to prepare for the “ITIL® Planning, Protection & Optimization” examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version 3 Qualification Scheme.
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Kiknek ajánljuk:
IT professionals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service support within an organization
IT professionals working with an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program
Operational staff involved in the activities of the following processes: Capacity, Availability, IT Service Continuity, Information Security, Demand and Risk Management, who wish to enhance their role-based capabilities
Individuals seeking the ITIL Expert in ITSM for which this qualification is one of the prerequisite modules
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Előfeltétel:
Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
Demonstrate 2 to 4 years of professional experience in the ITSM market place (highly desirable)
It is assumed that participants will have read, in particular, the Service Design publication
Candidates should be aware that at least 12 hours of personal study are required
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Tematika:
Service Management as a Practice
Service Design Processes (purpose, goals, objectives, scope, business value, policies, principles, concepts, activities, methods, techniques, triggers, inputs, outputs, interfaces and metrics)
• Capacity Management
• Availability Management
• IT Service Continuity Management (ITSCM)
• Information Security Management
Service Strategy Process (concepts, activities, interfaces, methods and techniques):
• Demand Management
Challenges, Critical Success Factors and Risks related to each process, plus those associated with the overall Service Design phase
Planning, Protection & Optimization roles and responsibilities
• Recognize the key roles / functions responsible for executing each process step as related to Capacity, Availability, ITSCM and Information Security Management processes
Technology and Implementation considerations and how they contribute to Planning, Protection & Optimization of IT Service
• Generic requirements, evaluation criteria and good practices for technology
• Challenges, Critical Success Factors and Risks related to implementing practices and processes
• How to plan and implement Service Management technologies Revision and Mock Examination
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Egyéb adatok:
A vizsga díja: 52.500Ft+áfa
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Kapcsolatok:
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Időpontok:
2010-10-04,
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Kosárba rak
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