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Csoport:
Information Technology Infrasturcture Library-ra alapozott tanfolyamok
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Kód:
ITILM3B
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Tanfolyam neve:
ITIL v3 Manager különbözeti tanfolyam és vizsga
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Időtartama:
5 nap
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Netto ár Ft/fő (+ÁFA):
387900
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Vizsgakód:
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Leírás:
This 4-day course provides a management-level update on ITIL V3. It covers those things that are new at ITIL V3 and those things that have significantly changed since ITIL V2. It will prepare students for the ITIL V2 Managers to ITIL V3 Diploma examination – and successful candidates will be awarded the new ITIL V3 Diploma.
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Cél:
Update your ITSM management-level knowledge to fully reflect the new concepts and all significant changes to ITIL at V3
Obtain the new ITIL V3 Diploma
Upon successful completion of this course participants will be able to:
Gain a good management-level understanding of the ITIL V3, including all aspects of the ITSM lifecycle
Gain the knowledge necessary to prepare for the “ITIL V2 Managers to ITIL V3 Diploma” examination from EXIN, ISEB or APM Group.
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Kiknek ajánljuk:
Holders of an existing Manager’s certificate in IT Service Management, who wish to update their skills and nowledge to ITIL V3, and obtain the ITIL Diploma.
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Előfeltétel:
Candidates must already hold the Managers Certificate in IT Service Management.
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Tematika:
Service Management as a Practice
The Service Lifecycle
New and Changed Generic Concept and
Definitions
New and Changed Processes
Functions
Roles and Organization
Technology and Architecture
Implementation Considerations
Complementary Industry Guidance
ITIL Qualification Scheme
Mock Examinations
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Egyéb adatok:
A tanfolyam 4 napos, az 5. napon van a vizsga.
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Kapcsolatok:
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Időpontok:
2010-10-18,
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Kosárba rak
